Case Study

Support Black Charities: Breaking Down Silos To Achieve The Connected Non-Profit

Support Black Charities: Breaking Down Silos To Achieve The Connected Non-Profit

“GiveLife365 gives us the peace of mind to efficiently scale our operations by helping streamline, customize, centralize and automate most of our daily, weekly or monthly operational tasks.”

Anick Silencieux

Executive Director at SBC

“By moving to a centralized cloud-based platform, we can better organize and track all the different types of incoming communication from members, subscribers, general inquiries, and donors.”

Pascale Décosse Léger

Communication Director at SBC

Support Black Charities (SBC) is an Ontario-based incorporated non-profit, trusteed by CAMDA Sports Foundation Canada that holds an official federal charitable status. SBC is dedicated to the upliftment of the black community globally. It connects small and medium-sized black charitable organizations (including non-profits, grassroots, NGOs and community -based) with supporters in the black community as well as allies. It is an online portal that connects Black-led and Black-focused charitable organizations to supporters in the community.

SBC worked with GiveLife365 to address data silos and enable them with a more consistent,responsive and efficient approach to constituent communications. Givelife365 provided SBC a centralized data repository with automated business processes for managing their constituents and revenue along with streamlining the business operations. SBC now has a new modern web portal with improved user experience and better managed online directory of its members.

Customer challenges

Managing operations across different systems, their old process to manage membership was manual, tedious and time consuming. Scattered constituent data and a less responsive website interface affected the impact of its mission and vision.

They required a comprehensive database system to manage their constituent data along with an enhanced web portal featuring modern user experience. They partnered with GiveLife365 to aggregate, manage and display their data to better align constituent relationships to scale mission impact.

GiveLife365 solution

Built over the robust Microsoft Power Platform, GiveLife365’s solution helped SBC to streamline the process of gathering data into a common pool and format for efficient analysis. With Microsoft’s enterprise level data security, the donors and members information are secure. Givelife365 provided an efficient membership and association management system, a fundraising application.

An augmented web portal implementation featuring modern and secure webpages was built for frictionless on-boarding of new members and increased online donations. The automated workflows enabled SBC to send the right message at the right time thus strengthening its relationship with constituents.

Customer benefits

Automated membership workflows and improved constituent relationships are the key benefits enjoyed by SBC. SBC now gets a holistic view of their constituents including information on constituents’ demographics, membership payment schedules, member’s eligibility, and donation history.

Analytics dashboard equips them to timely approve/renew memberships and align donor messaging with donor motivations. A better and secured website design assured their constituents of data protection building increased support and associations. This approach allows them to align the requirements of the registered, black-led non-profit organizations, individual donors and businesses on its portal. Adoption of Givelife365 has also improved the efficiency of SBC by decreasing the operational cost substantially.

Support Black Charities and GiveLife365: Microsoft customer story