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Case Study

Kamdhenu Gaushala Trust Empowers Donor Engagement Through Modern CRM

Kamdhenu Gaushala Trust Empowers Donor Engagement Through Modern CRM
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Customer challenges

As the organization grew, so did its need for an efficient donor management system. However, Kamdhenu Gaushala Trust was relying on manual processes that were both time-consuming and error-prone. Key challenges included:

  • Donor management was entirely manual, leading to inefficiencies in tracking contributions and engagement.
  • Data was scattered across multiple systems and spreadsheets, making it difficult to maintain accurate records.
  • The lack of automation and KPI-driven dashboards hindered strategic decision-making and donor outreach.
  • There was >no integration with payment gateways or digital receipts , causing delays and inconsistencies in acknowledgment and reporting.

These limitations made it increasingly difficult for the trust to scale its operations and deepen donor relationships — prompting the need for a modern, cloud-based solution.

Partner solution

Kamdhenu Gaushala Trust partnered with GiveLife365 , a Microsoft Dynamics 365-powered CRM platform built on the Microsoft Power Platform, to transform its donor engagement strategy.

The implementation included:

  • Microsoft Azure Cloud Deployment for secure, scalable data infrastructure.
  • A comprehensive Donor Management System to automate workflows, track donations, manage communications, and support multi-channel engagement.
  • Seamless website integration to enable online donations and real-time donor registration.
  • Integration with QR Code, Razor Pay, and WhatsApp , allowing donors to contribute easily and receive instant receipts via their preferred communication channel.
  • Power BI Dashboards offering real-time insights into donor trends, contribution patterns, and campaign performance.
  • Data migration and customization to ensure alignment with existing business processes and historical data integrity.

This holistic approach provided Kamdhenu Gaushala Trust with a centralized, user-friendly platform to manage all aspects of donor relations — from first contact to long-term stewardship.

Customer benefits

Since implementing GiveLife365, Kamdhenu Gaushala Trust has experienced transformative improvements:

  • Automated donor workflows have significantly reduced administrative overhead and improved response times.
  • A comprehensive Donor Management System to automate workflows, track donations, manage communications, and support multi-channel engagement.
  • A comprehensive database with advanced search capabilities enables staff to quickly locate donor profiles and interaction history.
  • Donor segmentation allows for personalized communication and targeted fundraising campaigns based on giving behavior and interests.
  • Interactive Power BI dashboards provide leadership with real-time visibility into donor growth, donation trends, and program impact.
  • Automated receipt generation and payment gateway integration ensures timely acknowledgments and enhances donor trust and satisfaction.
  • WhatsApp and QR code integrations have expanded the reach of donation opportunities, especially among tech-savvy donors and younger audiences.

Learn how GiveLife365 can empower your organization’s mission.

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